Shipping and Returns

Delivery and Returns Policy


Shipping

We will ship anywhere within South Africa and aim to dispatch your order within 48 hours, provided stock is available. Once you have placed your order an invoice including any applicable delivery fees will be forwarded to you.  We also export to retailers in neighbouring countries.

For courier deliveries, customers are responsible to have someone at the delivery address to sign for and accept the delivery.  A tracking number and estimated day of delivery will be emailed to you once the goods have been dispatched.

Please note full case / pack orders will not be split prior to shipping if you have more than one store.


Returns / Refunds / Cancellations

Delivery discrepancies should be advised within 7 days of you receiving the goods in order to obtain a credit or replacement.

Please contact us in the rare event of you receiving a faulty item.  The replacement will be sent with your next order and we will require a photo of the damage via email.

Customers must contact Time Out Toys for a returns acceptance number prior to agreement for any returns to take place. A 15% re-stocking charge will apply. Returned goods must be unopened, unused and in their original condition.

Courier costs are not refundable. The customer will be responsible for the cost of returning any item to Time Out Toys in its original condition.

If item(s) received are not what you ordered, please do not open the sealed packaging. Any attempt to use the incorrect item(s) will be deemed as acceptance by the customer as a satisfactory substitute for the one that was ordered and no further claim can be made.

Time Out Toys owns the title of any extra goods shipped with your order that may have been dispatched in error.

Once an order has been placed, cancellation of orders by the customer are not allowed.


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